Designed event collateral for major events such as Melbourne Cup and Christmas, as well as special occasions like weddings, baby showers, and birthdays, for Simon and Le's Etsy store, reaching customers in 94 countries.
Managed all aspects of customer service, including product support, instruction guides, and how-to video tutorials for the SaaS program delivering digital products, ensuring high satisfaction with product quality and customer experience. Additionally, created short-form video content for social media platforms such as a YouTube Shorts, TikTok, Instagram, and Pinterest.
Project Info
- Client:Simon and Le