Conceptualised, researched, designed, and tested digital products for major events such as the Melbourne Cup and Christmas, as well as special occasions like weddings, birthdays, and baby showers, for Simon and Le's Etsy store, reaching customers in 89 countries. Managed all aspects of customer service, including product support, instruction guides, and how-to video tutorials for the SaaS program delivering digital products, ensuring high satisfaction with product quality and customer experience.
Project Info
- Client:Simon and Le